Privacy Statement
Welcome to Rollino’s Privacy Policy. This page explains how we collect, use, store, and protect personal information when you use our casino and sportsbook services. We respect your privacy and aim to be clear about what data we hold, why we process it, and how you can manage your information.
Types of data we collect
We collect several categories of information to operate accounts, process payments, and provide our games and betting services. Data we may collect includes personal details, technical information, and transactional records.
Personal data
Personal details: name, date of birth, contact information, and identity documents submitted during verification.
Account data: username, email address, password hashes, account settings, and communication preferences.
Technical data
Device and connection: IP address, browser type, operating system, device identifiers, and basic performance data to ensure the service works on your device.
Usage data: pages visited, game activity, wagers placed, session timestamps, and error logs used to improve service stability.
Transactional data
Payments and wallet: deposit and withdrawal records, transaction identifiers, payment method details where required for processing, and currency information. We do not store full payment card details unless necessary and permitted by applicable payment rules.
How we use your information
We use collected data to create and maintain your account, process deposits and withdrawals, verify identity and prevent fraud, provide customer support, and comply with legal obligations. Data is also used to improve site performance, personalise content, and manage promotions where you have opted in.
Data protection practices
We apply technical and organisational measures to protect personal data, including encryption, access controls, and regular security assessments. Access to personal information is limited to authorised staff and partners who require it to perform services. While we take reasonable steps to secure data, no system is completely immune to risk.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember preferences, analyse usage, and deliver relevant content. Some cookies are essential for login and account operations, while others enable analytics and optional marketing features. You can manage cookie preferences through your browser or the site settings.
Information sharing and third parties
We may share information with service providers who support our operations - for example payment processors, verification services, and fraud prevention partners. We also disclose data when required by law or to protect rights and safety. Any third party handling data on our behalf is required to follow appropriate security and confidentiality standards.
User rights
You have rights to access, correct, and request deletion of your personal data where applicable. You may also request restriction of processing or object to certain uses. To exercise these rights, please use the account settings or contact our support team via the in-product help function.
Access, correction, and deletion
You can review and update many account details directly in your profile. For requests that require additional action, such as document removal or data export, contact support through the site. We will verify identity before processing sensitive requests to protect your account.
Privacy policy updates
We may update this policy from time to time to reflect changes in our operations or legal requirements. Significant updates will be communicated via the site or your account notifications. Please review this page periodically for the latest information.