Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Rollino website and services. They explain the relationship between us and our players, and set out the responsibilities that apply when you register, deposit, play, claim promotions, and request withdrawals. By creating an account and using Rollino you accept these terms and any additional promotion-specific rules published on the site.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household, address, payment method, or device unless we agree otherwise. You must not share login credentials. We may suspend or close accounts if we suspect fraud, money-laundering, bonus abuse, or breaches of these terms. If you think your account has been accessed without authorisation, contact [email protected] immediately.
Eligibility requirements
To register you must be of legal gambling age in your jurisdiction and have the legal right to gamble where you live. We require account verification before any withdrawal is processed - this typically includes identity and address documents. We may refuse registration or restrict access where local law or our policy prohibits play.
Acceptable platform use
You must not use the platform for unlawful activity, payment fraud, collusion, automated play, or any activity intended to exploit system vulnerabilities. Betting patterns that indicate advantage play or bonus circumvention may result in withheld winnings, bonus voiding, or account closure. All wagers must be placed using funds that belong to the account holder and originate from accepted payment methods in that name.
General bonus and promotion rules
Promotions, welcome offers, free spins, and cashback are subject to specific terms that are published with each offer. Bonuses normally require opt-in and carry wagering requirements, game-weighting restrictions, maximum bet limits while a bonus is active, and expiry periods. Contribution rates, wagering multiples, and other conditions vary by promotion - always check the promotion terms in the cashier before opting in. Abuse of promotions may lead to bonus cancellation and account action.
Deposits and withdrawals
We accept a range of payment methods including fiat and cryptocurrency options where available. Deposits may be instant or delayed depending on the provider. Withdrawals are subject to identity verification, account checks, and any applicable limits or hold periods. We aim to process requests promptly but may delay payments to complete security checks or to comply with our policies. Transaction fees may apply from payment providers; see the cashier for current method-specific details.
Dispute resolution
If you have a dispute, contact our support team via live chat or [email protected] so we can investigate. We will review account history, transaction logs, and any relevant evidence. If we cannot resolve the matter directly, we will explain the next steps and any available escalation routes. Our decision will be communicated in writing.
Updates to terms and conditions
We may update these Terms and Conditions from time to time. Material changes will be published on-site and may be notified to you by email. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not accept an update you should stop using the platform and close your account.